Terms of service


1. GENERAL INFORMATION 
Palazyo is an online store specialized in smart and minimalist home solutions, operating globally. By accessing our site, you agree to these Terms of Service. Customer support is provided exclusively online via email: contact@palazyo.com.

2. USE OF WEBSITE
By accessing and using this website, the customer agrees to use it only for legal purposes and not to engage in fraudulent or unlawful activities. You may not use our products for any illegal or unauthorized purpose.

3. PRICES AND CURRENCIES (USD BILLING)
All prices displayed on the site are final. Important: While our store may display prices in your local currency for your convenience, all transactions are processed in USD (United States Dollars) at the checkout. Your bank will automatically convert the amount to your local currency at their current exchange rate. No hidden fees are charged by Palazyo.

4. DELIVERIES & LOGISTICS

  • Standard Processing: Orders are typically processed and dispatched within 1 to 3 business days.
  • Priority Processing: Orders with "Priority Processing + Insurance" are prioritized for faster dispatch.
  • Delivery Time: We operate with a global logistics network, and the average delivery time is 7 to 15 business days for our main markets. In exceptional cases (e.g., customs inspections, holidays), delivery times may vary slightly.

5. RIGHT OF WITHDRAWAL (30 DAYS)
In line with our commitment to customer satisfaction, we offer a 30-day return window from the delivery date. To be eligible for a return, items must be unused, in perfect condition, and in their original packaging.

  • Voluntary Returns: Return shipping costs for "change of mind" are the responsibility of the customer.
  • Damaged Items: Please refer to our Refund Policy for streamlined solutions regarding damaged or defective items (where returns are often not required).

6. INTELLECTUAL PROPERTY
All website content (texts, images, logos, and design) is the property of Palazyo and may not be reproduced, duplicated, or sold without prior written authorization.

7. LIMITATION OF LIABILITY
Palazyo is not responsible for delays caused by external factors such as customs clearance processes, carrier strikes, or severe weather conditions. We are also not liable for any indirect harm or damages related to the use of goods or services made available on the site.

8. GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction where the Service Provider is established, without regard to its conflict of law provisions.