FAQ

Frequently Asked Questions about orders, shipping, and returns.

 

1. How long does delivery take?

Our average delivery time across Europe is 7 to 15 business days, after order processing (2–4 business days).

 

2. How can I track my order?

Once your order is dispatched, you will receive an email with a tracking number and a link to follow the shipment in real time.

 

3. What if I want to return a product?

You have the right to return your order within 14 days of delivery, provided the item is unused, in perfect condition, and in its original packaging. Contact us at contact@palazyo.com to start the process.

 

4. What payment methods do you accept?

We accept secure payments via Stripe (credit/debit cards), PayPal, and transactions in euros (€), pounds (£), or US dollars (US$).

 

5. Are the products authentic?

Yes. All products are carefully selected from trusted suppliers to ensure authenticity, quality, and reliability.