Privacy policy

SECTION 1 - PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number). We refer to this information as “Order Information.”

SECTION 2 - HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

SECTION 3 - SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above.

  • GLOBAL LOGISTICS & FULFILLMENT: Please note that Palazyo operates via a global logistics network. By placing an order, you acknowledge and agree that your necessary shipping information (Name, Address, Phone Number) will be shared with our warehouse partners and suppliers located internationally (mostly in Asia) strictly for the purpose of shipping and delivering your products.
  • PAYMENT PROCESSORS: We use secure third-party payment gateways (Stripe, PayPal, Apple Pay, and Google Pay) to process your payments. We do not store your full credit card details on our servers.
  • SHOPIFY: We use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

ADVERTISING & ANALYTICS: We use the following platforms to help us understand how our customers use the Site and to provide targeted advertising (remarketing):

SECTION 4 - DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

SECTION 5 - YOUR RIGHTS (GDPR - EUROPE & UK)
If you are a resident of the European Economic Area (EEA) or United Kingdom (UK), you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, please note that your information will be transferred outside of Europe/UK, including to Canada, the United States, and Asia for operational and processing purposes.

SECTION 6 - YOUR RIGHTS (CCPA - CALIFORNIA/USA)
If you are a resident of California or the United States, you have the right to access the personal information we hold about you (also known as the 'Right to Know'), to port it to a new service, and to ask that your personal information be deleted. If you would like to exercise these rights, please contact us.

SECTION 7 - DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

SECTION 8 - COOKIES
We use cookies to optimize your experience on our Site and to analyze our traffic. By using our website, you consent to our use of cookies in accordance with this Privacy Policy.

SECTION 9 - CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

SECTION 10 - CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@palazyo.com.