Terms & Conditions

1. General Information

Palazyo is an online store specialized in smart and minimalist home solutions, operating across Europe.
Customer support is provided exclusively online via email: contact@palazyo.com

 

2. Use of Website

By accessing and using this website, the customer agrees to use it only for legal purposes and not to engage in fraudulent or unlawful activities.

 

3. Prices and Payments

All prices displayed on the site are available in euros (€), pounds sterling (£), or US dollars (US$), depending on the customer’s selection.

No additional fees will be charged beyond the final amount displayed at checkout.

Payments can be securely made via Stripe (credit/debit cards) and PayPal.

 

4. Deliveries

Orders are processed within 2 to 4 business days after payment confirmation.

The average delivery time across Europe is 7 to 15 business days.

In exceptional cases (e.g. customs, holidays, or high demand periods), delivery times may vary.

The risk of loss or damage to the product transfers to the customer once delivery is confirmed at the provided address.

 

5. Right of Withdrawal

In accordance with EU consumer protection rules, customers have the right to return products within 14 days of delivery, without needing to provide a reason.

Items must be unused, in perfect condition, and in their original packaging.

Return shipping costs are the responsibility of the customer, except in cases of defective products or shipping errors.

 

6. Intellectual Property

All website content (texts, images, logos, and design) is the property of Palazyo and may not be reproduced without prior authorization.

 

7. Limitation of Liability

Palazyo is not responsible for delays caused by external factors such as customs, carriers, strikes, or weather conditions.

 

8. Governing Law

These Terms & Conditions are governed by European Union consumer protection laws, ensuring safety and transparency in all transactions.