Return & Refund Policy

At Palazyo, we comply with European e-commerce regulations to ensure your peace of mind.

Deadline: returns accepted within 14 days of delivery.

Conditions: item must be unused, in perfect condition, and in original packaging.

How to request: contact us at contact@palazyo.com with your order number.

Return shipping costs: covered by the customer, except for defective items or shipping errors.

Refunds: processed within 7 business days after the returned item is received and inspected.